Training and Quality Lead

Ref: /VAC/58079

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Job Type Permanent
Start Date asap
Location Chichester
Salary £20000 - £25000 per annum
Contact Debbie Weller

Job Purpose:

A member of the Operations Team, who is a subject matter expert in a range of software packages and administration profession processes. Responsible for increasing productivity and boosting service delivery resilience by teaching new skills and systems and imparting knowledge to employees to equip them to meet the business needs.
The Training and Quality Lead will be passionate and meticulous about service delivery quality to meet high standards and customer expectations; identifying improvement opportunities. Supported by the Administration Coordinators and Team Managers the Training and Quality Lead will ensure that an excellent service is provided to our client and is fit for purpose, consistent and meets or exceeds the business requirements in order to uphold and enhance the reputation of the Business Services team.
Supporting Managers with the strategic, longer term improvements to employees' skills enabling them to fulfil their potential within the company and facilitate sound succession plans throughout the team.

Ideal qualifications

A qualification in or previous experience as a trainer, teacher, quality lead or related corporate position such as an industry subject matter expert.

Relevant experience in the professional support services/administration service industry, with knowledge of systems, procedures and policies associated with operating an administration or professional support service.
Proven ability to complete the full training cycle (assess needs, plan, develop, deliver, monitor and evaluate)
Excellent knowledge of a wide and varied range of IT software for the purpose of teaching and producing training materials and presentations

Role Demands:
Travel to office locations throughout West Sussex to conduct training sessions.
The work may sometimes involve exposure to people or subject matter, which occasionally place emotional or environmental demands on the job holder

For more information call Debbie on 01524 865516 or email your CV to

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