Team Manager

Ref: /VAC/58044

Apply Now

Job Type Permanent
Start Date asap
Location Crawley
Salary Negotiable
Contact Debbie Weller

Team Manager

Crawley

Permanent

Overview:

You will lead and manage a specific customer focused administrative service, in line with service level agreements and all performance indicators. In this position you will develop and enhance the service, ensuring a flexible, efficient and professional approach is maintained. You will also act as first point of contact for a diverse client base, ensuring effective service delivery and early resolution to any issues.

Your responsibilities as a Team Manager:

  • To effectively manage workload of the team (20-25 employees), using an identified system to allocate work appropriately.
  • To be responsible for all processes within team including procedure guides, ensuring all are mapped with appropriate data protection and quality checks and are updated on a regular basis.
  • Continually review working arrangements, systems and procedures, to improve service delivery and identify efficiencies.
  • Review and update service level agreements, in consultation with team and client on an annual basis.
  • Build and develop effective working relationships with clients and third parties. Be the first point of contact with clients on day to day work related issues, providing effective negotiation to enable resolution of any issues and undertake regular service reviews.
  • To be responsible for effective communication by providing in-depth specialist advice and information to employees/clients/customers via e-mail, telephone, written and face to face. The communication may be of contentious information/situations.
  • Recruit, plan and manage the deployment of resources within the team in order to maintain a skilled and effective workforce to meet contractual obligations and achieve service levels by ensuring the team deliver to set targets.
  • Provide performance management data to the Business Services Managers/Safeguarding Administration Manager to facilitate monthly reporting framework is adhered to and use this information effectively to manage the performance of the team to maintain and improve standard of service delivered to customers.
  • Motivate and develop the team through appraisals, coaching, one to ones and personal development plans, setting appropriate objectives in line with service objectives, ensuring they have appropriate skills, empowerment and responsibility to undertake their role effectively.
  • Manage day to day operational HR issues such as absence management, disciplinary/capability/grievances, in line with current policies and procedures including appropriate liaison with HR specialists and senior managers, as appropriate, and take any identified appropriate action required.
  • Hold regular team meetings and briefings to disseminate information and provide team members with effective means of giving feedback to managers.
  • Be responsible for producing an annual training programme in line with the required skill sets, to maintain a high quality of work provided to customers and, also meets all elements of mandatory training/induction required.
  • Maintain awareness of changes (including legislative) within the specialist areas of the team, and undertake appropriate training as required, communicating changes to employees as appropriate.
  • Gain knowledge of other Team Managers' areas of responsibility in order to provide support and cover as required.
  • To be responsible for effective communication by providing in-depth specialist advice and information to clients/customers via e-mail, telephone, written and face to face.
  • To be responsible for regular Health & Safety assessments of local team including advice on policy and procedures.
  • To ensure accuracy, confidentiality, security and maintenance of all information.
  • To undertake any other duties in line within the scope of the role as requested by the Business Service Manager/Safeguarding Administration Manager.

*Please note that accountabilities may vary to meet the needs of the business.

You:

Demonstrable evidence of managing a large team in providing a successful service to a range of clients.

Good at organising day to day workload in order to follow/meet a given brief.

Strong IT and computer skills.

Experience and confidence in dealing with people and the ability to establish credibility at all levels of the organisation.

NVQ Level 3 in line management or equivalent (Desirable)

====================================================================

For more information or to apply please contact:

Debbie Weller on Tel: 01524 865516 Email: debbie.weller@velosi-intec.com

To view other job opportunities with Velosi-Intec, why not download the Applus Velosi Jobs App - enter "ApplusVelosi Jobs App" into Google.

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

Intec (UK) Ltd was established in 1980 by Engineers for Engineers. We deliver Global Recruitment Solutions within the Oil & Gas, Power, Nuclear, Utilities, Rail, Construction and Aerospace Sectors for Owner/Operators, Consultancies, Contractors and Sub-Contractors. For a free, confidential service register your details on velosi-intec where you will find a full list of live positions. Intec (UK) Ltd is an equal opportunities employer and a member of the Recruitment and Employment Confederation (REC).

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =

Apply Now

To apply for this this position please login to your account

If you do not currently have an account with us then you can easily create one by entering your email and uploading a CV at the top of this page.

Advanced Search Search

Register Now. One Easy Step!

   
   
Loading

Send to Friend

Send